Online distribution is getting more and more important for the hospitality industry in Europe. On the other hand HOTREC worries about the rather sinking number of relevant online travel agents (OTA) and obvious tendencies of narrow oligopolies with consequences for terms and conditions. The atomistically structured hospitality markets in Europe are facing practises in the field of digital distribution that more and more hoteliers consider to be imbalanced or unfair.

Therefore HOTREC released a Working Paper containing 20 "Benchmarks of Fair Practises for Online Travel Agents" from the hospitality industries point of view to raise awareness and to encourage a broad professional discussion throughout the sector.