You are here:

Online Travel Agents

Online distribution is getting more and more important for the hospitality industry in Europe. On the other hand HOTREC worries about the rather sinking number of relevant online travel agents (OTA) and obvious tendencies of narrow oligopolies with consequences for terms and conditions. The atomistically structured hospitality markets in Europe are facing practises in the field of digital distribution that more and more hoteliers consider to be imbalanced or unfair.

Therefore HOTREC released a Working Paper containing 20 "Benchmarks of Fair Practises for Online Travel Agents" from the hospitality industries point of view to raise awareness and to encourage a broad professional discussion throughout the sector.

Main HOTREC documents:


  • Press release - The European hospitality industry is calling for fairer practices in Online-Distribution  10 May 2012

    Download
  • Position Paper on Benchmarks of Fair Practices in Online Distribution  27 April 2012

    Download
  • Red card for unfair practices of Expedia, TripAdvisor and Hotels.com  5 October 2011

    Download
  • Press release - European hotel industry calls for more fairness from booking sites  27 May 2011

    Download
  • HOTREC's benchmarks for fair practices of Online Travel Agents  12 May 2011

    The atomistically structured hospitality markets in Europe are facing practises in the field of digital distribution that many hoteliers consider to be imbalanced or unfair.

    Download
  • Press release - Benchmarks for fair practices for Online Travel Agents  16 December 2010

    Download