The satisfaction of the guests is key for the success of any hospitality enterprise. Therefore high quality of services should be always be the prior objective. HOTREC is committed to help increasing the transparency and comparability of existing national/regional quality management schemes, which deal with tourism establishments.
The European Hospitality Quality scheme, established by HOTREC, is an umbrella quality scheme bringing together the various national/regional quality schemes. It is the HOTREC response to the recent call for quality charters, enshrined in the Directive on services.
So far 4 quality schemes have been accredited under the EHQ scheme:
This is an introduction to HOTREC's EHQ scheme, including some main conditions and the criteria for accreditation
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