The satisfaction of the guests is key for the success of any hospitality enterprise. Therefore high quality of services should be always be the prior objective. HOTREC is committed to help increasing the transparency and comparability of existing national/regional quality management schemes, which deal with tourism establishments.

The European Hospitality Quality scheme, established by HOTREC, is an umbrella quality scheme bringing together the various national/regional quality schemes. It is the HOTREC response to the recent call for quality charters, enshrined in the Directive on services.

HOTREC has recently revised its European Hospitality Quality scheme. The list of criteria broadly remain with some fine-tuning and with a few additional criteria. 

Here is a short introduction to the renewed EHQ scheme including the list of criteria. 

Quality schemes across Europe are welcome to ask for an accreditation under the European Hospitality Quality scheme.

So far 4 quality schemes have been accredited under the EHQ scheme under the initial set of criteria: 

Qualitätsprogramm für den Schweizer Tourismus

Hungarian Tourism Quality Award

ServiceQuality Germany

Scandinavian Service and Quality Award

Key EU measures:

Main HOTREC documents: