European Commission survey on ‘good practice in online consumer reviews and ratings’

Throughout October 2021, the European Commission opened a survey to gather stakeholders’ feedback on the ‘Principles and Recommendations for Good Practice in online consumer reviews and ratings’. Draft principles have been produced based on the work of the multi-stakeholder platform on the quality of tourism accommodation in the framework of a study commissioned by the European Commission.

HOTREC responded to the survey, underlining the need for online reviews to be accountable, accurate and relevant, as well as distinguishable from and respectful of hotel star classifications. The multistakeholder platform’s work may in time lead to the adoption of a code of conduct for online reviews for major websites providing hotel reviews.

Calendar

Mon
Tue
Wed
Thu
Fri
Sat
Sun
M
T
W
T
F
S
S
29
30
31
1
2
3
4
5
6
8
9
10
11
12
13
15
16
17
18
20
21
24
25
26
27
28
30
1
2
07 Sep
07/09/2022    
09:00 - 14:00
Draft Agenda for ExCom Meeting on 7 September 2022, Brussels Welcome by the President Anti-trust statement and approval of agenda Approval of minutes of the [...]
HOTREC Package Travel Directive webinar
14/09/2022    
11:00 - 12:00
Latest updates on the PTD review's timeline and policy measures envisaged incl. pre-payments, insolvency protection and cancellation rights. HOTREC will incorporate members' remarks into a revised version of HOTREC position paper and submit it to all for approval.
HOTREC SSD Committee preparatory meeting + update Social Affairs
19/09/2022    
10:00 - 12:00
Main outcome of teh meeting available
22 Sep
22/09/2022    
10:30 - 12:30
Recording of the working group on restaurants is available via WeTransfer until 03 October 2022: https://wetransfer.com/downloads/a1e6a6b32b734f7bf864d82b6470184920220926084450/7c966070da61a95549be6c9fbad2169b20220926084508/42d7ba
23 Sep
23/09/2022    
10:00 - 13:00
Updated agenda of the meeting available
29 Sep
29/09/2022    
All Day
On the 3rd edition of the International Day of Awareness of Food Loss and Waste (IDAFLW), celebrated on 29 September, the FAO and UNAP have [...]
Events on 07/09/2022
Events on 14/09/2022
Events on 23/09/2022