European Commission survey on ‘good practice in online consumer reviews and ratings’

Throughout October 2021, the European Commission opened a survey to gather stakeholders’ feedback on the ‘Principles and Recommendations for Good Practice in online consumer reviews and ratings’. Draft principles have been produced based on the work of the multi-stakeholder platform on the quality of tourism accommodation in the framework of a study commissioned by the European Commission.

HOTREC responded to the survey, underlining the need for online reviews to be accountable, accurate and relevant, as well as distinguishable from and respectful of hotel star classifications. The multistakeholder platform’s work may in time lead to the adoption of a code of conduct for online reviews for major websites providing hotel reviews.

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29 Sep
29/09/2022    
All Day
On the 3rd edition of the International Day of Awareness of Food Loss and Waste (IDAFLW), celebrated on 29 September, the FAO and UNAP have [...]
Meeting Czech Presidency - Energy Performance of buildings
03/10/2022    
11:00 - 11:30
Outcome of the meeting available
05 Oct
05/10/2022    
16:30 - 17:30
Hotel At Six, Stockholm, Sweden   -     Meeting Room : Studio 8 Draft Agenda for ExCom Meeting on 5 October 2022, Stockholm, Sweden Welcome by [...]
06 Oct
06/10/2022 - 07/10/2022    
All Day
On 6-7 October 2022, HOTREC will organise its 85th General Assembly in Stockholm, Sweden.
Hearing on Working Time Directive Package
12/10/2022    
09:00 - 12:00
Commission presentation available
17 Oct
17/10/2022    
10:00 - 12:00
Minutes of the meeting, list of participants, passenger data ECJ judgement and survey on registration of guests are added to the website.
HOTREC Sustainability working group meeting
27/10/2022    
10:00 - 12:00
Minutes of the meeting available
Events on 05/10/2022
Events on 06/10/2022
Events on 12/10/2022
Events on 17/10/2022
Events on 27/10/2022