Booking.com and Expedia commit to aligning practices with EU consumer law

 

The European Commission announced on 17 December that Booking.com and the Expedia Group have committed to improving the presentation of their accommodation offers, aligning it with EU consumer law.

The changes followed close dialogue with the European Commission and EU consumer authorities and concern information on promotional offers and discounts as well as influencing techniques.

Booking.com and the Expedia Group are now displaying more accurately:

  • which offers are promoted;
  • how payments received by accommodation providers have influenced rankings;
  • how many people would like to book the same hotel for the same dates and how many rooms are left on the website;
  • the total price the consumer will pay for the accommodation including mandatory fees and charges;
  • price comparisons to ensure only genuine discounts are advertised as such;
  • whether the host is a professional or a private person.

When engaging with the companies, the Commission stressed the need to ensure precise and easy.

access to cancellation practices as part of the response to travel disruption related to the COVID-19 pandemic. National consumer authorities will now take further steps to hold the whole industry accountable to the same standards. Enforcers will liaise with European trade associations, online travel agents and hotel accommodation providers expecting them to adhere to the same principles and commitments as Airbnb, Booking.com and the Expedia Group.

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07 Sep
07/09/2022    
09:00 - 14:00
Draft Agenda for ExCom Meeting on 7 September 2022, Brussels Welcome by the President Anti-trust statement and approval of agenda Approval of minutes of the [...]
HOTREC Package Travel Directive webinar
14/09/2022    
11:00 - 12:00
Latest updates on the PTD review's timeline and policy measures envisaged incl. pre-payments, insolvency protection and cancellation rights. HOTREC will incorporate members' remarks into a revised version of HOTREC position paper and submit it to all for approval.
HOTREC SSD Committee preparatory meeting + update Social Affairs
19/09/2022    
10:00 - 12:00
Main outcome of teh meeting available
22 Sep
22/09/2022    
10:30 - 12:30
Recording of the working group on restaurants is available via WeTransfer until 03 October 2022: https://wetransfer.com/downloads/a1e6a6b32b734f7bf864d82b6470184920220926084450/7c966070da61a95549be6c9fbad2169b20220926084508/42d7ba
23 Sep
23/09/2022    
10:00 - 13:00
Updated agenda of the meeting available
29 Sep
29/09/2022    
All Day
On the 3rd edition of the International Day of Awareness of Food Loss and Waste (IDAFLW), celebrated on 29 September, the FAO and UNAP have [...]
Events on 07/09/2022
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