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Overview on COVID-19 outbreak in Europe

Monday, 20 April 2020
health presentations
    Last updated: 20 April 2020 In order to try to gather as much information as possible with regard to COVID-19 per country and to know how are hotel cancellations being dealt with at national level, we have prepared the following Google Docs document collecting the following information and questions:
  • Measures taken by Member States to help companies in the sector face the COVID-19 outbreak
  • General situation per country
  • Question 1 - For direct bookings, what type of measures are being implemented by hotels in response to clients' demands and cancellations of theirs stays (e.g. Vouchers; payment at a later stage, etc.)?
  • Question 2 - Do hotels in your country cooperate with your national/regional health authorities? ( e.g. in Spain some hotels are accommodating health system professionals  or they have even been transformed into hospitals)?
  • Question 3 - For bookings made through OTAS: Have OTAs modified the terms and conditions of their cancellation policy for single hotel bookings in your country? Please specify which OTAs, whether the modification was unilaterally imposed on hoteliers and whether any alternative measures have been set up to compensate for losses by hotels (e.g. voucher system)?
  • Question 4 - For holidays packages sold by hotels: How are cancellations being addressed in your country? Please specify whether any alternative measures have been set up to compensate for losses by hotels (e.g. voucher system, financial guarantees).
Please complete the information corresponding to your country, as soon as possible, directly in the file and save it. In this way, all members will have access to the information immediately after.