Consumer Affairs

Consumers are the centre of activity of the hotel, restaurant and café industry.

Legislative and political activities relating to consumer protection (e.g. consumer rights and safety) is therefore of prime importance for the hospitality industry.

Furthermore, such measures may also have an impact on the relation between the hospitality industry and other tourism related industries (e.g. Tour Operators and Travel Agent).

As a matter of principle, HOTREC considers that a necessary balance must be struck between the legitimate interests of consumers and the daily realities of running a hotel, restaurant and café establishment.

Fire safety in hotels

As the safety of guests is a key concern for the European hospitality industry, HOTREC developed a state-of-the-art instrument to help hotels across Europe achieving a high level of fire safety. This instrument entitled "Guidelines to fire safety in European hotels - Hotel Fire Safety MBS (Management, Building and Systems) Methodology” is meant to help hotels of all sizes across Europe achieving a high level of fire safety, in support of national/regional and local regulations and standards.

The final version of the MBS methodology was released in February 2010, and made available to all HOTREC national associations. HOTREC is actively promoting the MBS methodology to its membership.

Currently, the MBS methodology is being promoted by HOTREC national associations in the following European countries: Austria; Belgium; Cyprus; Czech Republic; Denmark; Finland; France; Germany; Hungary; The Netherlands; Portugal; Slovakia; Sweden; Switzerland; United Kingdom.

Furthermore, according to Euro-Barometer, the hotel industry is considered extremely safe accross Europe.

Position Papers

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    29 June 2018  ArticlePosition Papers

    / HOTREC position on modernisation of EU consumer law

    Position on the Commission proposal for better enforcement and modernisation of EU consumer protection rules.

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  • position-papers-hotrec post

    5 July 2016  ArticlePosition Papers

    / HOTREC position on Assessment of the Consumer Rights Directive

    HOTREC position sent to the Commission concerning the evaluation of the Consumer Rights Directive

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  • position-papers-hotrec post

    16 May 2013  ArticlePosition Papers

    / Industry Coalition Position Paper on Package Travel Directive

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  • position-papers-hotrec post

    25 March 2010  ArticlePosition Papers

    / NET Position Paper on the Consumer Rights Directive

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Documents

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    10 February 2010  PolicyWorking documents

    / MBS methodology - Guidelines to fire safety in European hotels

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  • working-documents policy

    5 February 2010  PolicyWorking documents

    / Package Travel Directive - HOTREC reply to the consultation

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  • working-documents policy

    26 February 2009  PolicyWorking documents

    / HOTREC reply to the consultation on consumer collective redress

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  • working-documents policy

    22 October 2008  PolicyWorking documents

    / Multiple hotel room reservations out of the Timeshare Directive - a great lobby success for HOTREC!

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  • working-documents policy

    3 March 2008  PolicyWorking documents

    / HOTREC reply to the consultation on consumer collective redress benchmarks

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