Consumer Affairs

Consumers are the centre of activity of the hotel, restaurant and café industry.

Legislative and political activities relating to consumer protection (e.g. consumer rights and safety) is therefore of prime importance for the hospitality industry.

Furthermore, such measures may also have an impact on the relation between the hospitality industry and other tourism related industries (e.g. Tour Operators and Travel Agent).

As a matter of principle, HOTREC considers that a necessary balance must be struck between the legitimate interests of consumers and the daily realities of running a hotel, restaurant and café establishment.

Fire safety in hotels

As the safety of guests is a key concern for the European hospitality industry, HOTREC developed a state-of-the-art instrument to help hotels across Europe achieving a high level of fire safety. This instrument entitled "Guidelines to fire safety in European hotels - Hotel Fire Safety MBS (Management, Building and Systems) Methodology” is meant to help hotels of all sizes across Europe achieving a high level of fire safety, in support of national/regional and local regulations and standards.

The final version of the MBS methodology was released in February 2010, and made available to all HOTREC national associations. HOTREC is actively promoting the MBS methodology to its membership.

Currently, the MBS methodology is being promoted by HOTREC national associations in the following European countries: Austria; Belgium; Cyprus; Czech Republic; Denmark; Finland; France; Germany; Hungary; The Netherlands; Portugal; Slovakia; Sweden; Switzerland; United Kingdom.

Furthermore, according to Euro-Barometer, the hotel industry is considered extremely safe accross Europe.

Position Papers

  • post
    29 June 2018

    / HOTREC position on modernisation of EU consumer law

    ArticlePosition Papers

    Position on the Commission proposal for better enforcement and modernisation of EU consumer protection rules.

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  • position-papers-hotrec post
    5 July 2016

    / HOTREC position on Assessment of the Consumer Rights Directive

    ArticlePosition Papers

    HOTREC position sent to the Commission concerning the evaluation of the Consumer Rights Directive

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  • position-papers-hotrec post
    16 May 2013

    / Industry Coalition Position Paper on Package Travel Directive

    ArticlePosition Papers

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  • position-papers-hotrec post
    25 March 2010

    / NET Position Paper on the Consumer Rights Directive

    ArticlePosition Papers

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Documents

  • working-documents policy
    10 February 2010

    / MBS methodology - Guidelines to fire safety in European hotels

    PolicyWorking documents

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  • working-documents policy
    5 February 2010

    / Package Travel Directive - HOTREC reply to the consultation

    PolicyWorking documents

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  • working-documents policy
    26 February 2009

    / HOTREC reply to the consultation on consumer collective redress

    PolicyWorking documents

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  • working-documents policy
    22 October 2008

    / Multiple hotel room reservations out of the Timeshare Directive - a great lobby success for HOTREC!

    PolicyWorking documents

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  • working-documents policy
    3 March 2008

    / HOTREC reply to the consultation on consumer collective redress benchmarks

    PolicyWorking documents

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